Terms of use
The terms, in plain language.
1. Who we are
Nuntiva is operated by Dahan Digital (Israeli business no. 214266900), referred to in these terms as “we”. These terms cover the nuntiva.ai website and the console at console.nuntiva.ai, and your use of the service is subject to them.
2. The service
A system where a business sets up and runs an AI-based digital receptionist that answers its customers in Hebrew, logs enquiries and leads, and sends follow-up messages. Some features aren't available yet, including connecting a phone line and outbound calls. These terms don't promise any feature before it's available.
3. How the agent is designed to work
- She introduces herself as an AI at the start of every call. This can't be switched off.
- She is designed to take no binding action, such as a booking, cancellation, charge or discount, without the caller's explicit agreement.
- She is designed to state only facts and prices the business has approved, and to transfer to a person when asked or after two misunderstandings in a row.
Like any AI system, she can make mistakes. The business should review its calls and leads and confirm important details with the customer.
4. What the business is responsible for
- The accuracy of the facts, prices and rules it approves, and keeping them up to date.
- Using the service lawfully, including privacy and consumer-protection law.
- Outbound calls, once available: only to the business's own customers and enquirers who gave explicit, recorded consent, only about their own enquiry or transaction (such as a reminder, an update or a payment), and within the business's opening hours. The service may not be used for marketing calls or cold calls to private individuals, and a request to stop calling is honoured immediately and permanently.
- Keeping its login details safe. The account holder is responsible for actions taken in the account.
You may not use the service to mislead, to impersonate a person, to harass, or for any unlawful purpose. If that happens, we may suspend or close the account.
5. Processing data for the business
When the agent talks to a business's customers, the business controls the data and we process it on its behalf only: only to provide the service, with security measures under Israel's Privacy Protection (Data Security) Regulations, and with sub-processors bound by the same rules. We'll notify the business of any security incident affecting its data, and when the agreement ends we'll delete the data or return it to the business, as it chooses.
6. Prices and payment
Setup costs nothing. The monthly subscription depends on the plan you choose. Prices, billing terms and cancellation terms will be shown before any billing starts, and we won't charge you without your approval.
7. Availability, and what the agent doesn't replace
We make reasonable efforts to keep the service available and accurate, but it is provided “as is” and may change over time. The agent doesn't replace emergency services and doesn't give medical, legal or insurance advice.
8. Liability
To the extent the law allows, we aren't liable for indirect or consequential loss, and our total liability is limited to the amount you paid us in the 12 months before the event. This limit doesn't apply to damage we cause intentionally or through gross negligence.
9. Intellectual property and content
The system, design and code are ours. The content you upload, such as facts, prices and photos, is yours, and you allow us to use it only to provide and support the service for you.
10. Privacy
How we use personal data is described in the privacy policy.
11. Changes, governing law and jurisdiction
We'll give notice before any material change to these terms. They are governed by the laws of the State of Israel, and the competent courts in Israel have jurisdiction.
12. Contact
Through the form on the home page, or from the console's Support tab.